Frequently Asked Questions

 Q: Do you offer combined postage?
  A: Yes, we offer discount combined postage to both UK and international purchases. The rate will be calculated automatically.
 Q: When will my item arrive?
  A: Once cleared payment is received, your item will be dispatched within 24 hours (except weekends and bank holidays) via the delivery option of your choice. The royalmail standard delivery time is usually 1-2    working days for the UK first class standard and recorded, 1 working day for special delivery, and 5-7 working days for international delivery.
 Q: What happens if the delivery of my item is delayed?
  A: Please note, delays may occur with Royal Mail service. Therefore please allow at least 5 working working days for the item to arrive before contacting us. We will be more than happy to replace or refund the order if the delivery time has passed 5 working days.
 Q: What can i do if the item i received is damaged or in wrong colour/style?
  A: If wrong or damaged item received, we are happy to exchange or give you the full refund. So in this case, please simply contact us or fill in a return form. We will process the refund/exchange straight away after receiving the return.
 Q: Can i exchange the item if i purchased the wrong colour or style? And how do i do that?
  A: yes, we provide FREE colour exchange, provided the item is in its original unused condition. Please simply fill in the return form and send the item back, we wlill process the exchange for you straight away without charging any additional postage.
 Q: Do you offer combined postage?
  A: Yes, we offer discount combined postage to both UK and international purchases. The rate can be calcuated in the P&P section.
 Q: Can this hair be straightened or curled?and how to do that?
  A: Please check item descritpion in the listing. curling and straightening instructions can be found in the shop.
 Q: Is this human hair?
  A: they are actually made of a synthetic material call Thermatt, which looks and feels just like human hair. it can also be straightenend and curled, and the styles stays much longer than human hair. The only downside is they can't be dyed.
 Q: Do you accept bank transfer
  A: yes, we do, please kindly contact us for more details.
 Q: I've sent queries to your email address, why don't you answer my questions?
  A: Please send all your queries via ebay messaging system, otherwise it will very likely to be missed due to the large amount of mails sent to our email address. We aim to answer all the queries within 24 hours( except weekends and bank holidays). please allow more time for queries related to 'delivery', as we need to communicate with Royal Mail.
 Q: How do i make Postal Order payment?
  A: Please send uncrossed Postal Order to B&Y Trading Unit 2, Oyster Park, Greenstead Road, Colchester, Essex CO12sj. Please also attach your  name with the payment for identification. Your are recommended to send the item via RECORDED SERVICE for its safty.
 Q: Can i send the item back for a refund if i've changed my mind?
  A: Yes, you can send the item back for a refund, provided the item is in its unused condition.